Refund & Return Policy
At Muslim Abaya, customer satisfaction is our utmost priority. To ensure a seamless shopping experience, we maintain a transparent and customer-friendly refund and exchange framework under the following conditions:
- 1. Return Window: If you face any issues with your ordered item, you must notify us or claim a return within 3 days of receiving the package.
- 2. Product Condition: Returned products must be unworn, unwashed, and intact with all original packaging, tags, and invoices attached.
- 3. Exchange Processing: Products can be easily exchanged for size issues, design alterations, or if a defective item was mistakenly delivered.
- 4. Delivery & Courier Charges: If a product is returned due to our error (defective product or wrong item delivered), Muslim Abaya will bear the delivery charges. For size adjustments requested by the customer, the customer must pay the shipping fees.
- 5. Refund Disbursement: Approved refunds will be processed within 7 working days and sent directly to the customer's provided mobile banking or digital wallet account.
Contact for Refund or Assistance
+880 1970-831783 (Customer Support)
bKash
+880 1970-831783 (bKash Personal)
Address: 832, West Rasulpur, Ashrafabad, Kamrangirchar, Dhaka-1211, Bangladesh